Network Operations Center

Proactive, real-time monitoring protects your services and your business

We operate two Network Operations Centers: one in Burlington, MA and the other in Grand Rapids, MI. They provide 24/7/365 surveillance of over 10,000 network elements to support our next-generation network and protect your services. Each location is equipped with proactive monitoring tools to ensure quick identification and resolution of network issues.

In addition to this constant surveillance of individual network elements (including SONET, Dense Wave, Customer Premise Equipment, routers and ATM) via our Element Management Systems, we do routine equipment sweeps and redundancy switching to ensure reliability. Our network is highly sectionalized, with remote access to every corner that allows us to communicate with devices such as modems and routers to speed detection and repair.

We employ the ISO Telecommunications Standard model for FCAPS (Fault, Configuration, Accounting, Performance and Security) capabilities across our footprint to ensure that we maintain the lowest mean-time-to-repair performance in the industry. In addition, we adhere to stringent “safe time” schedules, where repairs are done overnight to minimize or eliminate any impact on our customers.

Advanced, Always-On Monitoring

Our Network Operations Centers monitor latency, jitter, utilization and packet loss in real time. Customer Premise Equipment, Local Loops and Backbone are constantly under surveillance with proactive monitoring systems for fast failure detection and recovery. In fact, many problems are identified and rectified before customers are even aware there’s an issue. Our highly trained staff is armed with the right tools, training and best-of-breed equipment to maintain network reliability and keep your business up and running.

Wholly-Owned Private Network

Because we own our network, we know it inside-out and have more control over its availability and maintenance. It all translates to more uptime for your business. And best of all, because our network operating costs are reduced, we can maintain our highly competitive rates. It also allows us to re-invest in our network, systems and personnel to deliver the most reliable, advanced, highest-quality services possible.

IP-Based Distributed Softswitch Architecture

One Communications is ahead of the curve in the transition to this advanced architecture that supports converged technologies. This allows us to deliver cutting-edge products, features and services to you more quickly over a single, next-generation network—including unified messaging, IP video and trunking, presence management, online feature management and “find me/follow me” services. Which means you’ll be able to combine your voice and data services to increase efficiency and reduce costs.

High-Bandwidth, High-Capacity, Layered Network with Ring Topology

This gives our network nearly infinite scalability with expandable bandwidth—so we can easily upgrade your business services, with the speed and uptime you need for today’s advanced applications. We’re able to burst capacity to scale efficiently and allow your communications to grow as quickly as your business does. Fault tolerance and resiliency are built-in, ensuring that minor issues don’t become major outages and your services are there when you need them.

Stringent Security Regulations

We meet the most demanding security standards and regulations to safeguard your critical data and processes against disruption, protect your privacy, and support compliance and controls (i.e., Sarbanes-Oxley, HIPAA and FAS70 Account). In addition, we are fully compliant with Homeland Security standards.