Service Guarantee

We promise our customers they can
"Expect more from One^®."

But it's more than a marketing slogan. We deliver reliable, high-quality telecommunication services, with a commitment to personal service and support that sets us apart from ordinary providers.

That's why we're confident enough to back every single one of our services with an iron-clad 90-day guarantee.

• If you're not satisfied with your service during the first 90 days of the original service term*, you can cancel it without liability.
  
  
• Plus, we'll even credit your bill for any charges you incur to switch your services back to your previous provider.**

That's how much we believe in our products and services. So you can, too.

Two ways to qualify for this Service Guarantee:

• Complete our online claim form now
  
  
• Or, you can also download, complete and mail the PDF version of our claim form (must be postmarked within 90 days of the billing activation date of your Service(s).)

Terms & Conditions:

*Original service term calculated from the billing activation date of your service. To qualify for this service guarantee: (i) the reasons for your dissatisfaction must be within One Communications' direct control, and One Communications must be unable to resolve the reported problem to your reasonable satisfaction within fifteen (15) days from its receipt of your notification; and (ii) your account with One Communications must be current, with no outstanding balances over 35 days past due. You remain liable for all One Communications fees and charges incurred prior to the effective date of any valid service termination.

**Refund limited to reasonable telephone installation charges actually paid to your previous carrier to switch back your service(s).